Shipping Policy

Ⅰ. Scope of Service

Our platform currently provides services within Australia, covering all states and territories, as well as major metropolitan areas and most regions.
Some remote areas (such as parts of Western Australia, Northern Territory, or certain postal code areas) may not be accessible, requiring further verification.
If you are unsure whether your address is within the service area, please contact our customer support team before placing an order.

Ⅱ. Pricing and Shipping Information

Orders totaling 138.00 AUD or more qualify for free shipping.
For orders under 138.00 AUD, a flat shipping fee of 7.30 AUD will apply.
All product prices include 10% Goods and Services Tax (GST) for Australia.
We follow a Delivered Duty Paid (DDP) model, meaning all taxes and duties are included in the final price. No extra charges will be required at delivery.

Ⅲ. Order Processing and Delivery Time

Order Processing Time:
- Orders paid for before 6:00 PM (AEST) will be processed on the same day.
- Orders paid for after 6:00 PM (AEST) will be processed the next day.
- If payment is made on a weekend or public holiday, the order will be processed on the next business day.
Shipping Time: Orders will be shipped within 3 business days after processing.
Estimated Delivery Time: Estimated to be 8-13 business days, subject to customs clearance, weather, and shipping conditions.
Carriers: We work with DHL, FedEx, and UPS, all of which provide tracking services.
If delays occur, you will be notified by email.

Ⅳ. Order Tracking

After dispatch, you will receive a confirmation email containing:
- Your order number
- Carrier information
- Tracking link
You can use the tracking feature to monitor your order status and expected delivery date.

Ⅴ. Delivery Issues and Damaged Items

Please inspect your package immediately upon receipt.
If you encounter any of the following issues, take clear photos and contact customer support within 48 hours:
- Lost or misdelivered packages
- Severe packaging damage
- Damaged or defective items
After review, we will assess the situation and offer a replacement or refund if necessary.
Any return or additional charges due to incorrect shipping details or contact information provided by the customer will be borne by the customer.

Ⅵ. Order Changes and Cancellations

Before Shipment:
- You may request changes to the shipping information or cancel the order within 72 hours of placing it.
After Shipment:
- Once the order has been dispatched, no changes or cancellations can be made.

Please refer to our Return, Refund, and Exchange Policy for after-sales service options.

Ⅶ. Contact Us

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