Shipping Address: 3112 NORTHLAKE RD, ALEXANDER, AR, 72002-9696
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Order Cancellation Policy

Ⅰ. Scope of Application

This policy applies to orders placed within Australia.

It is designed to ensure that the cancellation process is clear and efficient for all users.

Ⅱ. Cancelable Situations

  • Within 72 hours after payment, provided the order has not yet been shipped.

  • Once the order enters the shipping process, it is considered dispatched, and cancellations are no longer accepted.

  • Cancellations are only accepted for orders that are not yet processed or shipped.

Ⅲ. Non-Cancelable Situations

  • The order has already been shipped or handed to the carrier.

  • Delivery fails due to incorrect shipping information or other essential details provided by the customer.

  • If the order has been dispatched, you may still request after-sales support based on our Return, Refund, and Exchange Policy once the product is received.

Ⅳ. How to Submit a Cancellation Request

To cancel an order, please contact our customer support team using the following:

  • Contact Information:

  • Please provide the following details when submitting a cancellation request:

    • Order Number

    • Proof of Payment (e.g., screenshot or receipt)

    • Brief Reason for Cancellation

Ⅴ. Review and Refund Process

  • Upon receiving complete information, we will review the request within 3 business days and notify you via email.

  • Refunds are typically only applicable to orders that have not been shipped. In certain cases, refunds may be issued if the goods are successfully intercepted or returned.

  • Refunds will be processed to the original payment method (e.g., Visa or Mastercard).

  • The processing and crediting time for refunds may vary depending on your bank or payment service provider.

  • If you do not receive the refund within a reasonable time, please contact our customer support team for further assistance.

Ⅵ. Data Protection and Privacy

  • Any personal information collected during the cancellation process will be handled in accordance with Australian privacy laws, including the Privacy Act of 1988 and the Australian Privacy Principles (APPs).

  • This information is used solely for order cancellation and after-sales management.

  • To access, correct, or delete your personal information, please contact our customer support team.

Ⅶ. Contact Information

  • Address: 3112 NORTHLAKE RD, ALEXANDER, AR, 72002-9696

  • Phone Number: +1(813) 264-1893

  • Email: team@seatnstyle.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

We process all cancellation requests in accordance with Australian laws and this policy, aiming to provide a fair and transparent service while continuously improving the overall customer experience.