About Us

Ⅰ. Core Principles

Price Transparency:
- The price displayed on the checkout page is the final price for your order.
- We strive to clearly present all cost breakdowns to minimize misunderstandings.
Practical Aesthetics:
- When selecting and designing products, we consider aesthetics, functionality, and everyday usability.
Convenient Shopping Experience:
- Clear product categories and intuitive page layouts are designed to help customers find suitable products more efficiently.

Ⅱ. Pricing and Shipping Information

The price shown at checkout is the final payable amount.
Shipping and Delivery:
- Shipping is handled by partners such as DHL, FedEx, and UPS, with full tracking available.
- Large furniture items undergo stability testing and are packed with protective materials.
Taxes and Fees:
- All prices include Australian Goods and Services Tax (GST) and customs duties, with no additional charges upon receipt (DDP delivery).
Estimated Delivery Time:
- Delivery is expected to take between 7-14 business days, subject to factors like logistics, weather, or unforeseen delays.

Ⅲ. Customer Rights Information

In accordance with the Australian Consumer Law (ACL), you can request a return, refund, or exchange within 14 days of receiving the product.
If any issues arise with the product during use, we will provide reasonable after-sales solutions.
Customer support is available during business hours, with response times varying based on the inquiry type.

Ⅳ. Privacy and Data Protection

We use encryption technology (TLS/SSL) to ensure the security of data during transmission.
The collection and use of personal information are governed by the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This information is primarily used for order processing, customer support, and platform operation.
For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

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